innerslytherin (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
innerslytherin) wrote2007-09-24 07:32 pm
innerslytherin) wrote2007-09-24 07:32 pm
Entry tags:
Why I will NEVER do business with DELL again and IMPLORE you to boycott them as well.
And so it came about that ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
innerslytherin's father placed an order with Dell for a new desktop, and entrusted his daughter with the safe receiving of said desktop while he travelled the world. innerslytherin, desirous of knowing when said desktop would arrive (for she was heir to her father's current computer), logged on to the Dell website, seeking an arrival date. But lo! the order status was said to be cancelled! And innerslytherin, misliking this message, called Dell's "help"line. She waited. And she waited. And finally she spoke with a man named Mohammed whose speech was full difficult to understand. Lo, Mohammed blamed the credit card company and said the 36% discount, which her father received as a knight of his great company, would not be preserved. innerslytherin was full wroth. Mohammed did not help her, so she expressed her deep wish to speak with Mohammed's superior. She was assured that Mohammed's liege lord would return her call within fifteen minutes.
During this interrim, she spoke with the credit card company and was assured, most kindly, that the funds were engaged for this purchase, and that there had been no errors made by the credit card company.
Forty-five minutes later,innerslytherin was full wroth. She called Dell again and spoke with Deepak the obsequious, who put her on hold and hung up on her. She called yet again and spoke with Mike, who assisted her in reaching a manager named Ray. Ray was most helpful in speaking with the money lenders and usurers of his liege lords, and then transferred her to the merchants who would assist her in reconstructing her father's order with the same configuration and discount.
It was at this point thatinnerslytherin again encountered obstacles. It soon became apparent to her that a mere SIX DAYS after her father's order, the configuration which he desired was no longer available. She was again FULL WROTH. After much searching she found the coupon code he had been given. She decided to record for posterity the trials and tribulations she had suffered whilst attempting to preserve her father's order in his absence.
Then she was told that the coupon code had expired, which she knew already. She was told she would be given $100 off the price, which would still be $96 more than the configuration her father had ordered.innerslytherin's berserker blood grew hot and she waxed wrathful on the merchant, telling him that she had wasted two and a half hours on the phone or on hold, and had been hung up on and transferred incorrectly. She insisted once again on speaking with someone who carried more authority.
She heard no response but silence. After some minutes she remarked to her mother, "I think the little bastard hung up on me," upon which she suddenly heard music indicating she had been put on hold again. A few minutes later a woman (AGAIN WITH A FOREIGN NAME AND ACCENT) answered and asked how she could help. The wearyinnerslytherin expressed a desire to speak with management. Some minutes later an accented male voice came on the line and identified himself as the manager on duty.
With a voice full of weariness,innerslytherin explained to the manager the situation as concisely as she could. He promised to speak with the sales department and then stay on the line with her to resolve the issue. She was again placed on hold. It was three hours from the moment she had embarked upon her first telephone call.
The man came on the line, said he had the sales representative on the line and would be able to help her.
And she got cut off.
At this point, three hours and ten minutes after her first call, she slumped into her chair, eyes full of wrathful tears, and said she was not going to try again.
Her father no longer had a computer.
innerslytherin's father placed an order with Dell for a new desktop, and entrusted his daughter with the safe receiving of said desktop while he travelled the world. innerslytherin, desirous of knowing when said desktop would arrive (for she was heir to her father's current computer), logged on to the Dell website, seeking an arrival date. But lo! the order status was said to be cancelled! And innerslytherin, misliking this message, called Dell's "help"line. She waited. And she waited. And finally she spoke with a man named Mohammed whose speech was full difficult to understand. Lo, Mohammed blamed the credit card company and said the 36% discount, which her father received as a knight of his great company, would not be preserved. innerslytherin was full wroth. Mohammed did not help her, so she expressed her deep wish to speak with Mohammed's superior. She was assured that Mohammed's liege lord would return her call within fifteen minutes.During this interrim, she spoke with the credit card company and was assured, most kindly, that the funds were engaged for this purchase, and that there had been no errors made by the credit card company.
Forty-five minutes later,
innerslytherin was full wroth. She called Dell again and spoke with Deepak the obsequious, who put her on hold and hung up on her. She called yet again and spoke with Mike, who assisted her in reaching a manager named Ray. Ray was most helpful in speaking with the money lenders and usurers of his liege lords, and then transferred her to the merchants who would assist her in reconstructing her father's order with the same configuration and discount.It was at this point that
innerslytherin again encountered obstacles. It soon became apparent to her that a mere SIX DAYS after her father's order, the configuration which he desired was no longer available. She was again FULL WROTH. After much searching she found the coupon code he had been given. She decided to record for posterity the trials and tribulations she had suffered whilst attempting to preserve her father's order in his absence.Then she was told that the coupon code had expired, which she knew already. She was told she would be given $100 off the price, which would still be $96 more than the configuration her father had ordered.
innerslytherin's berserker blood grew hot and she waxed wrathful on the merchant, telling him that she had wasted two and a half hours on the phone or on hold, and had been hung up on and transferred incorrectly. She insisted once again on speaking with someone who carried more authority.She heard no response but silence. After some minutes she remarked to her mother, "I think the little bastard hung up on me," upon which she suddenly heard music indicating she had been put on hold again. A few minutes later a woman (AGAIN WITH A FOREIGN NAME AND ACCENT) answered and asked how she could help. The weary
innerslytherin expressed a desire to speak with management. Some minutes later an accented male voice came on the line and identified himself as the manager on duty.With a voice full of weariness,
innerslytherin explained to the manager the situation as concisely as she could. He promised to speak with the sales department and then stay on the line with her to resolve the issue. She was again placed on hold. It was three hours from the moment she had embarked upon her first telephone call.The man came on the line, said he had the sales representative on the line and would be able to help her.
And she got cut off.
At this point, three hours and ten minutes after her first call, she slumped into her chair, eyes full of wrathful tears, and said she was not going to try again.
Her father no longer had a computer.
no subject
no subject